I Made a Mistake with My Shipping Address. What Should I Do?

We’re here to help! Please email us at contact@mail.buddhastoneshop.com as soon as you notice an error, ideally within 2 hours of placing your order.

To help us assist you quickly, please include:

• Your order number

• Your full name

• Your complete, corrected shipping address, including your apartment or unit number and postal code

• Your contact phone number, if it needs updating

If Your Order Has Not Shipped

We’ll do our best to update your address before dispatch. However, changes cannot be guaranteed once order processing has begun. Please wait for our confirmation that the correction has been made.

Even if more than 2 hours have passed, please contact us—we’ll check whether a change is still possible.

If Your Order Has Already Shipped

We may be unable to change or redirect your parcel after dispatch. Please contact us so we can help you explore the available options.

You may also be able to request an address correction or collection arrangement directly with the local carrier. Availability depends on the carrier and shipment status, and additional charges may apply.

If an Address Error Prevents Delivery

Please check your shipping details carefully before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.

If incorrect or incomplete information provided at checkout prevents delivery, the customer is responsible for any resulting return shipping, redelivery, or reshipment costs. If the parcel cannot be recovered because of the address error, the customer may also be responsible for the lost items and original shipping cost, subject to applicable law.

We’ll help you review the available options and explain any additional charges before arranging reshipment. These terms apply only to delivery issues caused by incorrect or incomplete information provided by the customer.

For further details, please see our Shipping Policy.